Những podcast ServiceNow hay nhất (2025)

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ServiceNow Store Highlights (SSH) v20250512 12:07

1d ago12:07

12:07

In this SSH episode I review 126 new, updated or removed applications in the ServiceNow Store. There are 80 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #featu…

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Developer Advocate Double Feature! 49:44

14d ago49:44

49:44

Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. ⏱️ Timestamps 00:00 Welcome & Where We've Be…

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The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

14d ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …

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From ITSM to Leadership: Why Curiosity, Not Perfection, Drives ServiceNow Success with Bhavin Shah 40:02

20d ago40:02

40:02

In this episode, Farrah is joined by Bhavin Shah, a seasoned ServiceNow professional with over two decades of experience in IT service management and enterprise solutions. Bhavin opens up about his professional journey from implementing early versions of ServiceNow to shaping high-impact teams and driving large-scale transformation projects for lar…

1
The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

14d ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …

1
ServiceNow Store Highlights (SSH) v20250429 14:47

14d ago14:47

14:47

In this SSH episode I review 39 new, updated or removed applications in the ServiceNow Store. There are 11 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #featur…

1
ServiceNow Store Highlights (SSH) v20250421 13:34

21d ago13:34

13:34

In this SSH episode I review 53 new, updated or removed applications in the ServiceNow Store. There are 7 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature…

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Accenture's Approach to AIOps & GenAI 17:26

29d ago17:26

17:26

Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future. See omnystudio.com/listener for privacy information.Bởi ServiceNow Community Podcasts

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Tech Stress is Real—Here’s How to Handle It with Hannah Holden 51:58

1M ago51:58

51:58

Burnout isn’t just about exhaustion—it can leave you feeling disconnected from yourself and the life you once loved. In this episode, Hannah Holden, Burnout Alchemist, shares how she went from thriving in high-stress tech consulting to hitting complete emotional and physical burnout. After rebuilding her life, she returned to lead large ServiceNow …

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Bridging the Gap - How Accessibility and Usability Work Together 25:12

1M ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …

1
Bridging the Gap - How Accessibility and Usability Work Together 25:12

1M ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …

1
ServiceNow Store Highlights (SSH) v20250331 5:05

1M ago5:05

5:05

In this SSH episode I review 30 new, updated or removed applications in the ServiceNow Store. There are 4 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature…

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How to Succeed in ServiceNow Without Burning Out – Andrea Kis on Mindset & Opportunity 36:20

2M ago36:20

36:20

What does it take to thrive in the world of ServiceNow and enterprise service management? In this episode, Farrah sits down with Andrea Kis, a seasoned expert with over 75 conference presentations and an impressive career in global consulting. As the ServiceNow Alliances Director at Capgemini UK, Andrea shares her journey from an unexpected start i…

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RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

2M ago16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…

1
RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

2M ago16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…

1
ServiceNow Store Highlights (SSH) v20250324 11:58

2M ago11:58

11:58

In this SSH episode I review 45 new, updated or removed applications in the ServiceNow Store. There are 6 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature…

1
Leap into the automation future: How GenAI is enabling self-healing IT 16:27

2M ago16:27

16:27

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale. See omnystudi…

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ASDA's Digital Transformation & Retail Innovation with Rob Barnes 28:48

2M ago28:48

28:48

In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey. Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Sp…

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ServiceNow Store Highlights (SSH) v20250317 16:19

2M ago16:19

16:19

In this SSH episode I show 262 new, updated or removed applications in the ServiceNow Store. There are 18 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature…

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Unleashing AI's Potential for Business Transformation 43:10

2M ago43:10

43:10

In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three tiers of AI—Analytical, Generative, and Agentic—and their roles in enhancing business operations. The episode uncovers how businesses…

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From India to the UK: How ServiceNow Transformed Amarjeet Pal’s Career 31:54

2M ago31:54

31:54

From starting his career in India to becoming a Senior ServiceNow Architect in the UK, Amarjeet Pal’s journey is nothing short of inspiring. In this episode, Amarjeet shares how he got his first job before even graduating, why he committed to ServiceNow from day one, and how continuous learning has shaped his career. He also opens up about the chal…

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ServiceNow's agentic AI framework explained: What you need to know 15:46

2M ago15:46

15:46

In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.com See omnystudio…

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Understanding Accessibility Compliance with Alaina Beaver 29:17

2M ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…

1
Understanding Accessibility Compliance with Alaina Beaver 29:17

2M ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…

1
ServiceNow Store Highlights (SSH) v20250310 13:23

2M ago13:23

13:23

In this SSH episode I review 38 new, updated or removed applications in the ServiceNow Store. There are 12 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #featur…

1
Customer Excellence in Action: Driving Value and Belonging at Scale 30:10

2M ago30:10

30:10

In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million bus…

1
ServiceNow Store Highlights (SSH) v20250303 7:26

2M ago7:26

7:26

In this SSH episode I review 36 new, updated or removed applications in the ServiceNow Store. There are 3 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature…

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Creating an agentic AI framework for observability 13:04

3M ago13:04

13:04

In this episode, we'll discuss the practical applications of Agentic AI in IT operations. You will learn how various observability AI agents can interact to solve specific use cases. Reach out to us if you have questions. See omnystudio.com/listener for privacy information.Bởi ServiceNow Community Podcasts

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How ServiceNow Can Skyrocket Your Tech Career – Skills, Certifications & Opportunities with Diego Beltrame 41:26

3M ago41:26

41:26

From managing IT services in Brazil to leading global digital transformation initiatives, Diego Beltrame’s journey is a testament to the power of adaptability and continuous learning. With over 20 years in the tech industry, he shares how his initial encounter with ServiceNow sparked a passion that led him to become a key player in the field. Diego…

1
Creating Multimedia Content at Scale with AI 15:30

3M ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …

1
Creating Multimedia Content at Scale with AI 15:30

3M ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …

1
ServiceNow Store Highlights (SSH) v20250224 9:49

3M ago9:49

9:49

In this SSH episode I review 22 new, updated or removed applications in the ServiceNow Store. There are 4 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature…

1
ServiceNow Store Highlights (SSH) v20250220 30:26

3M ago30:26

30:26

In this SSH episode I review 1016 (not 1029) new, updated or removed applications in the ServiceNow Store. There are 91 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newre…

1
Strengthening Security with MFA: Insights and Implementations 24:15

3M ago24:15

24:15

Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As ServiceNow gears up for its new Yokohama release, enforcing MFA becomes not just a recommendation but a necessity. Our experts discuss the criticality of MFA in safeguarding your digital infrastructure, how …

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From UK to the UAE: How Hannah Rutledge Built a Thriving Career in ServiceNow & HR Tech 36:14

3M ago36:14

36:14

How do you go from studying music, maths, and psychology to leading HR tech transformation at Deloitte Middle East? Hannah shares her unconventional career path, proving that success comes from seizing opportunities and staying curious. As a Director specialising in ServiceNow HR solutions, she helps global businesses enhance their employee experie…

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Empathy in Action - Building Accessibility at ServiceNow 29:20

3M ago29:20

29:20

In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibili…

1
Empathy in Action - Building Accessibility at ServiceNow 29:20

3M ago29:20

29:20

In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibili…

1
UPDATE: What happened to ServiceNow Store Highlights?! 2:39

3M ago2:39

2:39

Don't worry the regularly occurring series has not gone anywhere! There was just a lot of applications released for Yokohama early access and I'm manually reviewing EACH and EVERY application to ensure you have the breakdown you've come to expect! #servicenow #apps #appstore #newrelease #updatesBởi servicenowstorehighlights

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Making Workflows Better with Process Mining 34:54

3M ago34:54

34:54

In this episode, we interview Dan Grady, Director of Product Management, Process Mining at ServiceNow, and Damian Pascale, Senior Principal Product Manager at ServiceNow. Both guests bring over 25 years of experience in technology and have been instrumental in driving process mining innovations at ServiceNow. Dan and Damian break down how process m…

1
The Humanities and Technology 33:14

3M ago33:14

33:14

In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-f…

1
The Humanities and Technology 33:14

3M ago33:14

33:14

In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-f…

1
ServiceNow Store Highlights (SSH) v20250127 27:44

4M ago27:44

27:44

In this SSH episode I review 63 new, updated or removed applications in the ServiceNow Store. There are 24 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #featur…

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What Is Agentic AI and Why Should I Care? 19:18

4M ago19:18

19:18

In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers! Topics 00:00 Welcome & Introductions 04:21 What Is Agentic AI? 09:23 What Will Agentic AI on ServiceNow Look…

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ServiceNow Store Highlights (SSH) v20250120 17:08

4M ago17:08

17:08

In this SSH episode I review 45 new, updated or removed applications in the ServiceNow Store. There are 5 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature…

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AI Transformation and the Future of Connectivity: Insights from Vodafone Intelligent Services 29:51

4M ago29:51

29:51

In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, we speak with Dr. Laurence Ampofo, Practice Lead of Vodafone’s AI Transformation Office. Ampofo discusses the telco giant’s bold approach to integrating AI into its operations and customer experiences, highlighting initiatives like "TOBi," the AI-powered super-agent, which is enhancing cus…

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Maximising the Minutes on AI: Agentic AI and the Next Wave of Business Transformation 16:41

4M ago16:41

16:41

In the fourth and final episode of our mini-series, Adam Spearing, Head of AI Innovation for EMEA at ServiceNow, explores the transformative potential of agentic AI. Adam breaks down the concept of AI systems communicating and collaborating, enabling organisations to move from reactive operations to predictive, streamlined processes. Highlighting r…

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Unlocking AI and Digital Transformation: A Conversation with Defra’s CTO 26:06

4M ago26:06

26:06

In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, host Kat Finch delves into the world of digital innovation with Paul Mukherjee, CTO of Defra. Since joining in early 2024, Mukherjee has been steering the digital transformation of the Department for Environment, Food, and Rural Affairs, addressing challenges like legacy systems and data s…

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Maximising the Minutes on AI: AI Hype to Transformation 9:10

4M ago9:10

9:10

In this episode of our podcast mini-series, we explore the transformational potential of generative AI. Adam Spearing, Head of AI Innovation at ServiceNow, shares his insights on why AI must be a board-level priority, how to balance short-term wins with long-term strategy, and the critical role of governance and ethics in successful AI adoption. Hi…

1
ServiceNow Store Highlights (SSH) v20250113 17:11

4M ago17:11

17:11

In this SSH episode I review 32 new, updated or removed applications in the ServiceNow Store. There are 7 new releases since the last episode! Listen to this podcast as I filter through the noise and show you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compa…

1
ServiceNow Store Highlights (SSH) v20250107 14:38

4M ago14:38

14:38

In this SSH episode I review 76 new, updated or removed applications in the ServiceNow Store. There are 5 new releases since the last episode! Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. And because it's a new year, I decided…

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